Manage or cancel your subscription

Subscriptions and credit packs bought on this website are sold and billed by Paddle.com Market Limited, our merchant of record. You can cancel at any time — cancelling is as easy as subscribing. Cancelling stops future charges; you keep the paid features until the end of the period you already paid for.

Cancel, change the card, download receipts

• Open the email receipt that Paddle sent you after the purchase and use the “Manage subscription” link in it. There you can cancel, update your payment method and see all invoices.
• In the Storello app: Settings → Subscription → “Manage subscription”.
• Cannot find the receipt? Email us from your account address and we will cancel it for you (see below).

Refunds

You can request a full refund within 14 days of a payment, for any reason. After that, refunds are at our discretion, except where the law gives you a stronger right. Details are in the Subscription and Refund Terms (https://storello.cc/offer).

We will do it for you

Email support@storello.ru from the address you used at checkout (and please include the email of your Storello account). We reply within one business day.

Deleting your account does not cancel a subscription automatically — cancel first, then delete (see how to delete your account).